Frequently Asked Questions
1. Who is Canadian Heritage Books?
Canadian Heritage Books is the online store for North Shore Publishing, a Burlington, Ontario, Canada based publishing company specializing in local heritage books. For more information about our company, please e-mail: firstname.lastname@example.org.
2. I am a first time visitor to your website. How do I place an order?
Thank you for your interest in our website! To place an order for any of our products, you can click on the "Add to Cart" button beside the book you would like to purchase. You will then have the opportunity to change the quantity of books and to also continue shopping if you would like.
You also have the option of e-mailing us your order and we will send you an online invoice which you can pay by credit card upon receipt.
Any questions about ordering can be sent to: email@example.com.
3. I would like to make a purchase from your website. What methods of payment do you accept?
Thank you for purchasing from our website! We accept payment by Visa and Master Card through the payment gateway PayPal (you don't need to have a PayPal account to pay by credit card but we use them as a gateway to process payments. Instructions on obtaining account privileges with PayPal will be outlined on their website, but you can place your order without a PayPal account.) Please read the statement at the bottom of this page about how PayPal will secure your payment with us, as well as an example of how to proceed without using a PayPal account.
We will also accept cheques made payable to: North Shore Publishing. Cheques can be mailed to: 2351 Sinclair Circle, Burlington, Ontario, L7P 3C1. If you would like to pay by cheque, please send us an e-mail to firstname.lastname@example.org with your name and mailing address and the book you would like to purchase.
4. Can I get a signed copy of a book?
Any of the books by Gary Evans can be signed by the author. To request a signature please email: email@example.com.
5. What are your shipping rates? **(NEW - lower rates!)**
For orders within Canada :
price ranges shipping amount $
$85.00 and up $15.00
Orders are shipped out using Canada Post and occasionally private delivery (Burlington area) to provide the quickest delivery times.
** PLEASE NOTE - we are now offering in-person pick-up of books. Please click on the "Pick Up Burlington" option under the product you wish to purchase **
For orders to the United States:
*PLEASE SEND AN EMAIL TO: firstname.lastname@example.org AND WE WILL GIVE YOU SHIPPING RATES & SEND YOU AN INVOICE *
For orders outside of Canada and the U.S., please e-mail us at email@example.com for shipping rates.
**If you wish to purchase books for your retail business, please send us an e-mail at firstname.lastname@example.org for retailer discounts and shipping charges.
6. I've seen your books in local bookstores, book fairs and book launches at higher prices than listed on your website. Why is this?
The prices listed on our website are online prices only. Prices at retail outlets and other venues may be different. Since we are the publishing company of these books, we often have different promotions on our website that can only be given to our online customers.
7. I have a question that wasn't answered here. Can I contact you?
Yes! Any questions or comments can be e-mailed to: email@example.com.
If you would prefer to contact us by phone, our number is 905-335-0672.
Below is an example of how the page will look after you click on the "Add to Cart" button. To proceed with your payment WITHOUT using a PayPal account, you will be instructed to click on the "CHECK OUT" button listed above "PAY WITHOUT A PAYPAL ACCOUNT", as shown in the example here.