Frequently Asked Questions

                                                                                                                         
1.  Who is Canadian Heritage Books?
       Canadian Heritage Books is the online store for North Shore Publishing Inc., a Burlington, Ontario, Canada based publishing company specializing in local heritage books. For more information about our company, please e-mail: info@canadianheritagebooks.com.

2.   I am a first time visitor to your website. How do I place an order?
       Thank you for your interest in our website! To place an order for any of our products, you can go directly to our secure online storefront by clicking on the 'Shop' menu tab to see all of our products.  Also, while viewing any of our books under the 'On Sale Books' and 'Local History Books' tabs, you can click on the purchase this book link.

**IMPORTANT** When ordering, please remember to click the "ADD" button located under the quantity of books being ordered before clicking "CHECKOUT". Also, please do not press the "back" button while making a purchase as your order will not go through properly.

If you are ordering several books , once you have selected your first book and clicked "Add", you should click on "StoreFront" which is located on the top left corner of your screen. All our books are listed separately here and also grouped by catalog. You would then need to do the same thing for each additional book.  After you are finished, then click on "Checkout".

Any questions about ordering can be sent to: info@canadianheritagebooks.com.

3.   I would like to make a purchase from your website. What methods of payment do you accept?
          Thank you for purchasing from our website! We accept payment by Visa and Master Card through the payment gateway PayPal (you don't need to already have a PayPal account. You will be automatically directed to the PayPal website when purchasing with a credit card. Instructions on obtaining account privileges with PayPal will be outlined on their website).  We will also accept cheques made payable to: North Shore Publishing Inc. Cheques can be mailed to: 2351 Sinclair Circle, Burlington, Ontario, L7P 3C1.

4.   Can I get a signed copy of a book?
          Any of the books for the 'Prints' series can be signed by the author. To request a signature please email: signature@canadianheritagebooks.com.

5.    What are your shipping rates?

      For orders within Canada:
      # items purchased       $ amount
                 0-1                       $4.00
                 2-4                       $7.00
                 5+                        $8.50

     For orders to the United States:
       # items purchased       $ amount
                  0-1                       $7.00
                  2-4                       $12.00
                  5+                        $15.00

For orders outside of Canada and the U.S., please e-mail us at info@canadianheritagebooks.com for shipping rates.

**If you wish to purchase books for your retail business, please send us an e-mail at info@canadianheritagebooks.com for retailer discounts and shipping charges.

6.  I've seen your books in local bookstores, book fairs and book launches at higher prices than listed on your website. Why is this?
        The prices listed on our website are online prices only. Prices at retail outlets and other venues may be different. Since we are the publishing company of these books, we often have different promotions on our website that can only be given to our online customers.

7.   I have a question that wasn't answered here. Can I contact you?
          Yes! Any questions or comments can be e-mailed to: info@canadianheritagebooks.com or webmaster@canadianheritagebooks.com.

If you would prefer to contact us by phone, our number is 905-335-0672.

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